Refund/Cancellation Policy

At Proofile.in (also Uniproofilers Private Limited), we strive to provide a seamless experience for both employers and job seekers. We want to take a moment to explain our refund/cancellation policy regarding credit recharge purchases made by employers.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are recruiters, colleges/universities, browsers, vendors, customers, merchants, and/ or contributors of content.

When an employer purchases credit recharges to view candidate profiles on our platform, it is a one-time payment that cannot be refunded or cancelled once paid. This policy is in place because the credits are immediately available for use upon purchase and cannot be revoked or undone.

Therefore, we encourage employers to carefully consider their credit recharge purchases before making them. We recommend that employers assess their recruitment needs and determine the appropriate amount of credits they need before making a purchase.

If there are any issues or concerns with a credit recharge purchase, please contact our customer support team at support@proofile.in or call us at +91 9513373737. Our team is available to assist you with any questions or issues you may have.

We value our employer and job seeker community and strive to provide the best possible service. Thank you for your understanding and support.